Front of House Officer

Council is seeking an enthusiastic and customer-focused Casual Front of House Officer to join the Moonah Arts Centre.This role is responsible for the delivery of front-of-house, hospitality, and event services at the Moonah Arts Centre. The position supports the successful operation of the Moonah Arts Centre by ensuring all events and activities are delivered safely, efficiently, and to a high professional standard.The Front of House Officer will play a key role in creating a welcoming environment for patrons, hirers, and visitors, while ensuring compliance with Council’s risk management, safety, and customer service standards.Key responsibilities:Prepare the Arts Centre for public events and activities as directed.Deliver quality hospitality and customer service to maximise satisfaction for visitors and hirers.Provide accurate and up-to-date Arts Centre event information to members of the public.Maintain presentation standards across all public areas and event spaces.Act as the responsible officer and building warden during events, including after-hours events as required.Oversee the operation of the Arts Centre bar and hospitality services during events.Collaborate with the Creative Communities team to ensure the effective delivery of Arts Centre programs and events.Supervise volunteers, contractors, and other users to ensure safe and effective event operations.Contribute to a positive, team-based culture focused on community engagement and service excellence.What you will bring:Proven experience in hospitality, customer service, or front-of-house management, with the ability to manage competing priorities and meet customer expectations.Knowledge and experience in venue and event risk management.Demonstrated ability to work both independently and collaboratively within a team environment.Current certifications and licences, including:Responsible Service of Alcohol (RSA)First Aid CertificateCurrent Driver’s LicenceWorking with Vulnerable Persons CheckWhat We Offer:We provide a diverse, inclusive and supportive work environment with access to: Training: Great training and development opportunities  High Superannuation: Competitive benefits, plus 15% superannuation   Employee Assistance Program: Free counselling service for you and your family.Salary Increases: Annual salary increases as per the Enterprise AgreementParking: OnsiteOther Perks: Corporate health memberships, gym, banking and lots moreGlenorchy City Council's Enterprise Agreement 2025For further information on this position, contact Andrew Clark, Creative Communities Coordinator on (03) 6216 6800.Our commitment to community:Council is committed to building a diverse and inclusive workforce that reflects the community we serve.  We are also committed to the safety and wellbeing of children and young people and have zero tolerance to child abuse and harm. Our Safeguarding Children and Young People Policy, outlines our commitment – view it here.How to apply:To be considered, applications must be submitted via this site or on the Glenorchy City Council Careers page.Your application must include:a cover letter addressing how your skills and experience relate to the Position Descriptiona current resumePre-employment checks including a national Police check, working with vulnerable people, health assessment and reference checks will be requested and organised by Council prior to finalising employment.Applications close at 8pm on Sunday 23 November 2025Be part of a team that supports arts, culture, and community connection we encourage you to apply.Position Description - Front of House Officer AUD Glenorchy 7010

Front of House Officer

Council is seeking an enthusiastic and customer-focused Casual Front of House Officer to join the Moonah Arts Centre.

This role is responsible for the delivery of front-of-house, hospitality, and event services at the Moonah Arts Centre. The position supports the successful operation of the Moonah Arts Centre by ensuring all events and activities are delivered safely, efficiently, and to a high professional standard.

The Front of House Officer will play a key role in creating a welcoming environment for patrons, hirers, and visitors, while ensuring compliance with Council’s risk management, safety, and customer service standards.

Key responsibilities:

  • Prepare the Arts Centre for public events and activities as directed.
  • Deliver quality hospitality and customer service to maximise satisfaction for visitors and hirers.
  • Provide accurate and up-to-date Arts Centre event information to members of the public.
  • Maintain presentation standards across all public areas and event spaces.
  • Act as the responsible officer and building warden during events, including after-hours events as required.
  • Oversee the operation of the Arts Centre bar and hospitality services during events.
  • Collaborate with the Creative Communities team to ensure the effective delivery of Arts Centre programs and events.
  • Supervise volunteers, contractors, and other users to ensure safe and effective event operations.
  • Contribute to a positive, team-based culture focused on community engagement and service excellence.

    What you will bring:

    • Proven experience in hospitality, customer service, or front-of-house management, with the ability to manage competing priorities and meet customer expectations.
    • Knowledge and experience in venue and event risk management.
    • Demonstrated ability to work both independently and collaboratively within a team environment.
    • Current certifications and licences, including:
      • Responsible Service of Alcohol (RSA)
      • First Aid Certificate
      • Current Driver’s Licence
      • Working with Vulnerable Persons Check

    What We Offer:

    We provide a diverse, inclusive and supportive work environment with access to: 

    • Training: Great training and development opportunities  
    • High Superannuation: Competitive benefits, plus 15% superannuation   
    • Employee Assistance Program: Free counselling service for you and your family.
    • Salary Increases: Annual salary increases as per the Enterprise Agreement
    • Parking: Onsite
    • Other Perks: Corporate health memberships, gym, banking and lots more
    • Glenorchy City Council's Enterprise Agreement 2025

      For further information on this position, contact Andrew Clark, Creative Communities Coordinator on (03) 6216 6800.

      Our commitment to community:

      Council is committed to building a diverse and inclusive workforce that reflects the community we serve.  We are also committed to the safety and wellbeing of children and young people and have zero tolerance to child abuse and harm. Our Safeguarding Children and Young People Policy, outlines our commitment – view it here.

      How to apply:

      To be considered, applications must be submitted via this site or on the Glenorchy City Council Careers page.

      Your application must include:

      • a cover letter addressing how your skills and experience relate to the Position Description
      • a current resume

      Pre-employment checks including a national Police check, working with vulnerable people, health assessment and reference checks will be requested and organised by Council prior to finalising employment.

      Applications close at 8pm on Sunday 23 November 2025

      Be part of a team that supports arts, culture, and community connection we encourage you to apply.